LinkUS: Refer Now! JO# 14710 L1 Support Role: IT Service Engineer Type of Position: Contract Dept. Hours: 24/7 – 9 hours shift Exp: 2-5 yrs Scope: The role of the IT Service Engineer is to provide technical assistance to customers by performing the following duties. Key Responsibilities: Provide customer support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of company provided assets for associates Install and configure software to connect to application servers. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in customers computer systems. Act as technical resource for junior team members Adhere to department SOP’s relating to proactive troubleshooting of IT related issues and escalate to appropriate team when the problem requires additional research Handle rollover calls from ITHD in a professional manner in accordance with department’s Service Level Agreement Contribute to special projects as directed by supervisory team At a minimum, meet expectations of position relating to performance metrics Demonstrate high level of proficiency in Microsoft Office Suite of applications, specifically; Word, Excel & Project. Pursue continuing education and remain current on technology applicable to position The Ideal candidate will also possess the following skills: Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software troubleshooting. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Qualifications and Experience: Graduate Level or equivalent experience Minimum of 2 years’ relevant IT experience Excellent Technical Knowledge of Network Infrastructure and Client Server Architecture Microsoft / Cisco Certification preferred Minimum 1 Year experience of computer Networks supporting TCP/IP. Fluent in English. Skills and Attributes: Strong interpersonal and communication skills Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions. Good timekeeping for projects and required deadlines Ability to multi-task – such as projects requiring opposing skills and work environments. Ability to prioritize tasks and workload Clear precise attitude with methodical attention to detail Telephony soft skills. Mentoring and training of co-workers at all levels of competence. Excellent technical troubleshooting skills. Send resumes to jobswemet@gmail.com wih subject “IT Service Engineer-UST Global”

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IT Service Engineer @ UST Global, Technopark

Tagged as: architecture, client, client-server, electronic, internet, microsoft, network, networks, opposing-skills, promptly-answer, service-level, support-related

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